ACCESS Independent Complaint Mechanism
Raise a concern or provide feedback. This mechanism enables people who believe they have been adversely affected by ACCESS project activities, or have suffered negative social and/or environmental consequences, to voice their complaints and seek redress.
The mechanism is guided by the IKI Independent Complaint Mechanism Policy (1.2.2022) and is also available to those who wish to report the improper use of funds.
Read more about the Safeguards Policy of the International Climate Initiative here →This engagement process contributes to:
Monitoring and improving the environmental and social outcomes of projects.
Avoiding unintended negative impacts of projects.
Supporting the appropriate use of public funds.
Complying with international good practice.
How to submit a complaint
Any person, group of persons, or a community that has been or may be affected negatively by an IKI project may file a complaint. Your submission should include the following information:
Project Details
Name, location and type of IKI project subject to complaint.
Description of Harm
Detailed description of the complaint and the harm caused or expected to be caused.
Link to ACCESS
Description of how the harm caused or expected to be caused relates to IKI project activities.
For Safeguards Complaints
Name, address, and other contact details, along with information on the level of confidentiality to be maintained.
The complaint may be filed in any language. However, communication thereafter is likely to be in English or German.
Grievance Lodgement Form
Submit your formal complaint directly to the ACCESS consortium management.
Or submit via alternative channels:
If possible, the following information should also be provided:
Providing these extra points helps our team accelerate the review and dispute resolution procedures.
Supporting Evidence
Relevant information relating to the complaint (e.g. copies of documents, media reports, photos, video or voice recordings).
Measures Already Taken
Overview of measures (legal steps, other mechanisms, local contacts) planned or taken, or prior attempts to contact project officials.
Staff Contacts
Name of the employee(s) in the implementing organisation with whom the complainant(s) had contact (where applicable).